Cancellation and Refund Policy

Cancellation and Refund Policy
Last Updated: 26 June 2025

At Onlincer, we are committed to delivering exceptional digital solutions tailored to our clients’ unique needs. Due to the nature of our customized services, including design, development, and marketing, all orders are treated as final. However, we understand that circumstances may arise where cancellation or refund requests are necessary. This policy outlines how such situations are handled in a way that is fair yet firmly aligned with the protection of our business interests.

1. Project-Based Services

Once a proposal or service agreement has been accepted and work has commenced:

• No Full Refunds: Payments made are non-refundable.
• Partial Refunds (if applicable): At our sole discretion, a partial refund may be considered only if the project is in an early phase and no significant work or resources have been committed. Administrative and consultation charges will be deducted.
• Client-Initiated Cancellation: If the client cancels the project after approval but before completion, no refund will be issued for completed phases.
• Delayed or Inactive Projects: Projects delayed beyond 30 days due to client inactivity may be terminated without a refund. A reactivation fee may be charged to resume.
  
  

2. Subscription or Retainer Services

For ongoing digital marketing, website maintenance, or ERP support plans:

• Billing: Services are billed monthly, quarterly, or annually as per the chosen plan.
• Cancellation: Written notice is required 15 days before the next billing cycle.
• No Mid-Cycle Refunds: If a cancellation request is received mid-cycle, the current cycle will continue, and no prorated refunds will be provided.
• Non-Renewal: Subscriptions can be set not to auto-renew upon written request.
  
  

3. Exceptional Refund Cases

Refunds are not guaranteed but may be issued under these rare conditions:

• Proven technical failure or service unavailability solely due to Onlincer
• Duplicate payment errors (with proof)
• Fraudulent or unauthorized transactions (subject to investigation)

All refund requests must be submitted in writing within 7 days of the incident.

4. Refund Method & Timeline

• Approved refunds will be processed within 15–30 business days
• Refunds will be issued using the original method of payment, unless otherwise agreed
• Any processing or transaction fees (bank, gateway, FX charges) will be deducted
  
  

5. International Clients

Clients outside India understand that:

• Currency conversion differences and international processing fees are non-refundable
• Payment gateway delays or issues are subject to the gateway provider’s terms, not Onlincer’s liability
  
  

6. Intellectual Property & Deliverables

In the event of cancellation, Onlincer retains full rights to any partially completed work, code, designs, content, or documentation unless full payment has been received. These may not be used, modified, or transferred without explicit written permission.

7. Policy Acceptance

By engaging with Onlincer and making a payment for any service, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.

We reserve the right to update or modify this policy at any time without prior notice. You are encouraged to review this policy periodically.

8. Contact Us

If you have questions regarding this policy, contact us at:
Email: info@onlincer.com