Privacy Policy

Privacy Policy
Last Updated: 26 June 2025

Onlincer is committed to protecting the privacy of users, clients, and visitors (“you”) of our website and services. This Privacy Policy outlines how we collect, use, store, share, and protect your data across all regions where we operate—including the European Union, United Kingdom, United States, India, Australia, Canada, New Zealand, UAE, Singapore, and South Africa.

We prioritize compliance with applicable data protection laws while maintaining flexibility and protection of our commercial interests.

1. Who We Are

Onlincer provides end-to-end digital services including:

Website Design & Development
eCommerce Development
Web Application Development
ERP Software
Digital Marketing

We serve clients globally and handle information essential for operating and delivering our services.

2. Information We Collect

a. Information You Provide

Name, phone number, email, business name
Project details, service inquiries
Billing and invoicing data
Communication preferences

b. Automatically Collected Data

IP address, browser/device type
Session and usage data (e.g., time on site, pages visited)
Referrer information
Cookies, pixels, analytics metadata

We use third-party tools (e.g., Google Analytics, Meta Pixel) for performance optimization and marketing.

3. Purpose of Data Collection

We process your data to:

Respond to service inquiries
Deliver contracted services
Improve our website and offerings
Process payments (if applicable)
Meet legal and regulatory obligations
Run ads, marketing, and analytics

We limit data collection to what is relevant and necessary. Where applicable, consent is obtained via explicit or implied methods.

4. Legal Basis for Processing

We rely on the following legal bases:

Contractual necessity
Legitimate interest (e.g., analytics, security)
Legal obligation
Consent, when required by law

5. Data Sharing and Disclosure

We do not sell your data. We may share it with:

Cloud hosting and IT infrastructure providers
Accounting, legal, and compliance consultants
Marketing and analytics platforms
Government authorities if legally compelled

If we engage with payment processors or banks (e.g., Razorpay, Paypal, Skydo), data will be handled securely and in line with financial regulations.

6. Payment and Financial Data

Although we do not currently collect or store payment data directly, we may partner with international banks or processors in the future. In such cases, data will be transmitted securely, and any retention will follow PCI DSS or similar standards.

We reserve the right to retain transactional data for accounting, compliance, and business protection.

7. International Data Transfers

Data may be stored or processed in:

India, USA, EU, UK
Australia, Canada, New Zealand
Singapore, UAE, South Africa

We implement adequate safeguards such as:

Standard Contractual Clauses (SCCs)
Data processing agreements
Regional legal compliance

8. Data Security

We employ:

SSL/TLS encryption
Firewall and malware protection
Role-based access controls
Regular audits and monitoring

Despite best efforts, no digital transmission is 100% secure. We assume no liability for breaches beyond our reasonable control.

9. Data Retention

We retain data:

As long as needed for business, legal, or contractual purposes
To comply with tax, audit, and legal obligations
Until requested for deletion (where applicable)

We may decline deletion requests where data is required for ongoing operations, dispute resolution, or regulatory compliance.

10. Your Rights (by Region)

We acknowledge the following rights, subject to legal and business exceptions:

Jurisdiction	Your Rights
EU (GDPR)	Access, rectify, erase, restrict, object, withdraw consent, portability
UK (UK GDPR)	Same as GDPR; complaints to ICO
California (CCPA/CPRA)	Know, delete, correct, opt-out of sale/sharing, non-discrimination
Canada (PIPEDA)	Access, correction, object to processing
Australia (APPs)	Access, correction, complain to OAIC
New Zealand (Privacy Act)	Access, correction, lodge complaint
India (DPDPA)	Access, correction, withdraw consent
UAE (Federal Decree Law)	Access, correction, objection (limited by business interest)
Singapore (PDPA)	Access, correction, consent withdrawal
South Africa (POPIA)	Access, correction, object (subject to legal/business necessity)

We reserve the right to validate, delay, or deny requests that:

Compromise security or confidentiality
Conflict with legal/business retention needs
Cannot be technically or commercially accommodated

11. Children’s Privacy

Our services are not intended for users under the age of 13 (or equivalent minimum age under local law). We do not knowingly collect data from minors.

12. Cookies and Tracking

We use cookies and similar technologies to:

Ensure platform functionality
Analyze visitor behavior
Run advertising campaigns

Users may adjust browser settings or reject cookies through consent tools where applicable. Rejecting cookies may affect functionality.

13. Grievance Redressal (India)

Grievance Officer
Name: Jyoti Gupta
Email: info@onlincer.com
We will respond within 7 working days as per India’s DPDPA.

14. Limitation of Liability

By using our services, you agree:

We are not responsible for third-party actions (e.g., processors, hosting providers)
We are not liable for indirect, consequential, or punitive damages arising from privacy breaches beyond our control
Use of our website and services is at your own risk

15. Updates to This Policy

We may update this Privacy Policy at any time without prior notice. Updates will be reflected by a change in the “Last Updated” date. Continued use of our services implies acceptance of changes.

16. Contact Us

Onlincer
Based in Delhi, India
Grievance Officer (India):
Name: Jyoti Gupta
Email: info@onlincer.com
Website: onlincer.com

By using our website or services, you consent to this Privacy Policy and the practices outlined herein.