Summary: Many UAE shoppers still choose cash on delivery, while card and wallet payments are growing fast. Balance both at checkout.
Online shopping in the UAE combines modern payment habits with lasting demand for cash on delivery.
Offer familiar options
Cards, Apple Pay, Google Pay and buy-now-pay-later services are widely used, alongside cash or card on delivery.
Reduce failed deliveries
Confirm cash-on-delivery orders by WhatsApp before dispatch and verify addresses.
Encourage prepayment
Small incentives for paying online can reduce returns.
Show costs clearly
Display prices in dirhams with any taxes and delivery charges shown early.
FAQs
Should we offer COD?
For many consumer categories, it still improves conversion; manage it carefully.
Which gateways work in the UAE?
Several international and regional gateways support UAE businesses.
Can delivery partners collect card payments?
Many offer card-on-delivery options.
