Fewermissed calls after hours
Morenew-patient appointments booked
Calmerfront desk during peak times
About the client
A group of family dental practices, based in Dallas, Texas, operating in the healthcare & clinics sector.
The problem
Calls during lunch, evenings and weekends went unanswered, and new patients often booked elsewhere.
What we did
- Inbound AI voice assistant connected to the practice calendar
- Answers to common questions about insurance, hours and parking
- Urgent calls transferred to the on-call coordinator
- Call summaries saved for front-desk follow-up
Outcome
- Fewer missed calls after hours
- More new-patient appointments booked
- Calmer front desk during peak times
Services involved
AI Voice Agent Development · AI Automation
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
