Everyreview answered
Strongerratings over time
Moredirect bookings
About the client
A safari lodge, based in Mbombela, Mpumalanga, operating in the hospitality & travel sector.
The problem
Reviews were scattered across platforms and rarely answered.
What we did
- Review monitoring across platforms
- Response guidelines
- Post-stay review requests
- Feedback to operations
Outcome
- Every review answered
- Stronger ratings over time
- More direct bookings
Services involved
Online Reputation Management · Digital Marketing
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
