Instantreplies around the clock
Moredirect bookings
Lessemail backlog
About the client
A group of country house hotels, based in Killarney, Munster, operating in the hospitality & travel sector.
The problem
International guests emailed questions at all hours, and replies took too long.
What we did
- AI assistant trained on rooms, dining and local activities
- Multilingual replies for European visitors
- Booking links and seasonal offers
- Staff handover for weddings and groups
Outcome
- Instant replies around the clock
- More direct bookings
- Less email backlog
Services involved
AI Chatbot Development · AI Automation
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
