Instantanswers for guests
Moredirect bookings
Lighterreception workload
About the client
A boutique hotel group, based in Edinburgh, Scotland, operating in the hospitality & travel sector.
The problem
Reception teams answered the same questions by email and phone all day.
What we did
- AI assistant on the website and WhatsApp
- Answers on rooms, dining, parking and local tips
- Booking links and offers
- Handover to staff for special requests
Outcome
- Instant answers for guests
- More direct bookings
- Lighter reception workload
Services involved
AI Chatbot Development · AI Automation
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
