Fastercustomer replies
Lowerbacklog
Highersatisfaction
About the client
An electronics retailer, based in Orchard, Central Region, operating in the ecommerce & d2c brands sector.
The problem
Support handled large volumes of order and warranty questions.
What we did
- AI answers connected to orders and warranties
- Unified inbox across channels
- Routing for repairs and returns
- Reporting on resolution
Outcome
- Faster customer replies
- Lower backlog
- Higher satisfaction
Services involved
AI Customer Support Automation · AI Automation
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
