Fasterreplies to customers
Lowerticket backlog
Happiersupport team
About the client
An online furniture retailer, based in Mississauga, Ontario, operating in the ecommerce & d2c brands sector.
The problem
Delivery status questions overwhelmed the support team.
What we did
- Unified help desk for email and chat
- AI answers connected to order and delivery data
- Routing for damage claims
- Weekly conversation reviews
Outcome
- Faster replies to customers
- Lower ticket backlog
- Happier support team
Services involved
AI Customer Support Automation · AI Automation
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
