Fewermissed reservations
Fasterreplies
Moreguest feedback
About the client
A restaurant group, based in Abu Dhabi, Abu Dhabi, operating in the restaurants & food sector.
The problem
Reservation requests arrived on many channels and were often missed.
What we did
- WhatsApp Business Platform with shared inbox
- Reservation flow and confirmations
- AI replies in English and Arabic
- Guest feedback after visits
Outcome
- Fewer missed reservations
- Faster replies
- More guest feedback
Services involved
WhatsApp Business API Automation · AI Automation
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
