Fewerdelivery calls
Fastercustomer replies
Highersatisfaction
About the client
A furniture retailer, based in Durban, KwaZulu-Natal, operating in the retail & distribution sector.
The problem
Customers called repeatedly for delivery updates.
What we did
- WhatsApp shared inbox
- Automatic delivery notifications
- AI answers to common questions
- Store integration
Outcome
- Fewer delivery calls
- Faster customer replies
- Higher satisfaction
Services involved
WhatsApp Business API Automation · AI Automation
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
